• Case Study: St. Michael's Hospital

     


    St. Michael's Hospital

    Summary

    See how feedback management software helped St. Michael's slash its complaint response times and increase its reporting capabilities.

     

    Products

    Feedback

     

    Healthcare Organization Type

    Hospital

     

    Key Challenges

    • Complaint information was paper-based

    • Files were not standardized

    • Inefficient report creation process

    Key Benefits

    • Vastly improved reporting capability

    • Resolution time greatly reduced

    • Decrease in clerical work

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