Client Excellence
Client Excellence is a specialized service from RL Solutions, designed for innovative healthcare organizations. We help clients who want to radically enhance their software and industry knowledge to accelerate software adoption and drive superior results in their organization. The Client Excellence team works to empower you with advanced knowledge and skills to master your RL Solutions software. We help you accelerate your results – so that you can leverage your software to its fullest and make a measurable difference in your organization.
Through our various programs and services, the Client Excellence team will give RL Solutions clients extra attention when they need it most. The Client Excellence team will work with you to:
- Form an enduring partnership with RL Solutions
- Help your organization achieve its core business goals related to patient safety, quality and satisfaction
- Leverage RL Solutions software to aid data analysis and decision making
- Take full advantage of your software through a range of complimentary and fee-based services
- Train your personnel to be real experts in our software
- Stay abreast of industry trends, requirements and software enhancements
System Administration Training Program
This new program is designed to produce onsite experts with advanced skills to administer and manage your software. It also provides participants with extensive training in system administration essentials, report design and forms design.
System Health Check
Make sure that you're getting the most out of your organization's software investment. Have RL Solutions assess whether your organization is using all of the software features and functionalities available to you. System Health Checks are available through two delivery options: remote or on-site services. Learn more
Virtual Panel Discussions
RL Solutions recognizes the challenges that organizations face in keeping up-to-date on our software and industry best practices. Share best practices, explore new ideas and make connections with other RL Solutions users through quarterly Virtual Panel Discussions. See archived discussions
Client Forum
Looking to talk with other RL Solutions users at organizations like yours? Participate in our online forum to share best practices, explore new ideas and make connections with our vibrant online community. Sign in to RL:SOS to register
Custom Services & Remote System Administration
Have a need for some individualized attention? Trying to adapt your software to meet a new requirement, or need some 1:1 consultation? Need remote system administration services to manage and maintain your current software? The Client Excellence team can provide custom services to help you succeed. Contact Client Excellence