• System Health Check

    By closely assessing an organization’s system, RL Solutions helps system administrators and process owners to understand what they are doing well, and where they can make improvements to software configurations and processes. Regular system health checks help organizations ensure that their software is able to perform at the highest level possible with improved software feature and functionality utilization.

      

    What's included in a System Health Check

    A System Health Check consists of an analysis of a client’s software against specific criteria and best practices to determine where an organization is excelling—and where it needs to make improvements or changes to achieve better results.

    • Database setup and structure
    • Form and field configuration
    • User configuration, roles and scopes
    • Report configuration and schedules
    • Alerts configuration and schedules
    • Workflow and process
    • File management and investigation
    • Technical environment configuration
    • Other relevant factors
    Delivery Options
    Our analysis tool helps organizations to configure their software to collect better data. A System Health Check helps clients ensure they are getting the most out of their software investment by assessing whether the organization is using all of the software features and functionalities available.

  • Remote

    Best for clients who want a fast assessment of their system and a brief consultation on the results and recommendations for an action plan. The Remote service includes:

    • An analysis of your organization's system remotely via web-based tools and phone
    • A 3-hour remote assessment and consultation based on the results of the System Health Check service report and its findings
    • Call Client Excellence for a pricing quote

  • On-Site

    Best for clients who require an in-depth assessment of their system. RL Solutions will provide a personalized consultation on your system's configuration and utilization to better align it with your key business goals. The On-Site service provides:

    • In-person interviews with key personnel to understand processes, areas of concern and the core business goals that the software needs to support
    • Software assessment by an RL Solutions Client Advisor and a written System Health Check service report summarizing the interviews, recommendations and more
    • 2 days of on-site consultation based on the System Health Check service report, including recommendations for next steps
    • Call Client Excellence for a pricing quote
  • Talk with Client Excellence

  • See what our clients are saying about System Health Checks...

     

    RL Solutions' System Health Check and Client Excellence staff are great resources.

     

     

    The process was very quick and informative, and I appreciated the time and input I received from our Client Excellence Advisor.

     

    The Client Excellence staff were very knowledgeable about the system and very helpful in pointing out changes that have improved our workflow.