RL:SOS - RL Solutions' online support center
With RL:SOS, we aim to provide you with a world-class online support experience. RL:SOS gives you the power to access various self-help features so you can:
- Find answers to your questions quickly and easily, when you need them
- Submit issues and enhancement requests through an online ticketing system and easily communicate with the RL Solutions support team on the status of your open tickets
- Give us feedback on how we are doing and the usefulness of the materials provided in the support center
- Easily download RL Solutions software user guides and other documentation
- Conveniently download the latest software updates, including learning guides and other materials to help you learn about the newest version
RL:SOS Features
- Ticketing System: The best and fastest way to obtain support is to submit a ticket through the online ticketing system, as the information you provide in the submission form automatically routes your ticket to the appropriate department and alerts the applicable members of our support team. You can also track the status of your ticket through the system and communication with RL Solutions’ support staff through the actual ticket.
- Troubleshooter: A self-help wizard to guide you in finding answers to your questions
- Knowledgebase: Fully searchable questions & answers that will grow daily as we respond to questions and tickets
- Downloads & documentation: Easy to search downloads area for user guides, online training modules and other documentation, as well as updates to RL Solutions' software
- Enhanced search capabilities to find what you are looking for faster and easier
- Email subscriptions notify you when an update to a document is posted to the knowledgebase
- Rate your satisfaction with tickets and articles so you can tell us how we are doing in real time