Learn tips to including the patient and his or her family in the patient's safety to help ensure the best outcomes.
Presented by: Ilene Corina, President and Founder of PULSE of New York

Learn how CMS' rules for value-based purchasing incorporating clinical outcomes and patient’s experience will have a profound impact on the reimbursement paid for inpatient hospitalization.
Presented by: Donald Wood, President of Blythe-Wood, Inc.

Learn who is Medicare eligible, who's a Responsible Reporting Entity (RRE) and what the reporting requirement timelines are—and what you need to report.
Presented by: Joshua Stein, Chief Underwriting Officer, IronHealth and John Scott, President, MGU Specialty Risk Services.

Learn valuable information from RL Solutions clients about Board Reports to improve software utilization and outcomes, and increase your software knowledge.
Hosted by: Mary-Ann Ritchie, Director of Client Excellence, RL Solutions

Learn best practices for establishing an effective protocol for managing disruptive behavior among patients and families.
Presented by: Kate Clarke-Pascente, Manager of the Patient Relations and Interpreter Services Departments at Central DuPage Hospital

The spread of hypervirulent strains of C. difficile has led to a renewed interest in fecal transplantation, a procedure that may stop the cycle of recurrence entirely.
Presented by: Dr. Susy Hota,, University Health Network

Learn how effective policy management, starting with a lifecycle approach, will help close risk management gaps and the process of managing and maintaining policies throughout their effective use within the organization.
Presented by: Robert Tietjen, President and CEO of PolicyTech

Learn how improving communication between caregivers and creating more effective handoffs can mitigate the risk of an adverse event while improving the quality of care.

Presented by: Michael Rothman, Chief Science Officer, Rothman Healthcare Corporation

This webinar will explore the root causes of medical errors and identify a top 10 list of the most expensive errors. 

Presented by: Barry Bialek, MD

Learn all about the nuts and bolts of MMSEA III and the current, pressing issues facing healthcare risk and claims professionals.

Presented by: Carolynn Rogers and Fay Rozovsky

Gain an introduction to the concepts and ideas behind Positive Deviance, as it applies to reducing the spread of hospital-acquired infections.
Presented by: Liz Rykert

This webinar will review the latest research in effective shared decision-making and give participants a roadmap for analyzing their existing procedures and improving current processes.

Presented By: Tim Kelly, Vice President of Dialog Medical

Patient complaints offer organizations rich sources of information – if you deal with them, document them and aggregate & analyze the information appropriately. This presentation outlines the ways in which patient complaints can help an organization improve its quality of care and patient satisfaction.

Presented by: Dr. Jim W. Pichert, Professor of Medical Education at Vanderbilt University School of Medicine

See how incorporating survey data into your front-line complaint management system can help improve your patient satisfaction scores by up to 70%.

Presented by: Dusty Deringer, Director, Service Excellence for Providence Hospitals

There are misunderstandings and concerns about the impact of the MMSEA III on contemporary healthcare. Learn about the historical context for MMSEA III as well as a "nuts and bolts" overview of the MMSEA III requirements, and an enterprise risk management perspective for managing the operations of this law in healthcare facilities.

Presented by: Roberta Carroll and Fay Rozovsky

Over the past few months, there has been a growing interest in Patient Safety Organizations (PSO). The Patient Safety and Quality Improvement Act of 2005 laid the foundation for the creation of PSOs, but what exactly is a PSO and why should your organization join a PSO?

Presented by: Amy Goldberg-Alberts, Program Director at ECRI Institute