RL Connections

We're coming to a city near you!


What's it all about?

Hitting the road and connecting with you in your local communities was one of our highlights last year! We're excited to announce that we'll be visiting a city near you again this fall and can't wait to see your friendly faces. Join us for a day of exciting education opportunities – you'll learn from RL experts, participate in meaningful roundtable discussions and hear from current RL clients. Check out our schedule of stops below!

September 7th Los Angeles, CA Sheraton Grand Los Angeles
Los Angeles, CA
September 13th Pittsburgh, PA The Westin Convention Center Pittsburgh Hotel
Pittsburgh, PA
September 20th Boston, MA Sheraton Boston Hotel
Boston, MA
September 28th Chapel Hill, NC The Siena Hotel
Chapel Hill, NC
October 4th Toronto, ON RL Office
Toronto, ON

Can't attend in person?

Check out our virtual event!

Learn More


Get the scoop with what's happening at RL Connections. From success stories and round table discussions to education sessions — we've got something for everyone!

8:30am - 9:30am Breakfast and Registration
9:30am - 10:00am

Hear from the RL team about the latest updates to our products and services to better support you and your organization. Learn about our sponsorship of the American Hospital Association's Quest for Quality Award, how your organization can apply and about RL's commitment to championing quality in healthcare around the world.

10:00am - 11:00am Client Success Story
11:00am - 11:15am Break
11:15am - 12:30pm

Hear from an AHA leader about the latest in healthcare quality initiatives and strategies. You'll then have the chance to discuss, debate and collaborate with your peers on hot topics.

12:30pm - 1:30pm Lunch
1:30pm - 2:30pm

Get to know the Expression Editor. By the end of this session, you will be able to:

  • Navigate the new Expression Editor
  • Quickly locate new Fields
  • Understand and use new Operators
  • Create and modify complex expressions
  • Learn new tips and tricks to efficiently use the new Expression Editor
2:30pm - 2:45pm Break
2:45pm - 4:15pm

An in-depth introduction to the new file info center and a detailed overview of the widgets-to-views transition process. By the end of this session you will be able to:

  • Confidently transition from widget to views
  • Navigate system and personal views
  • Administer system and personal views
  • Create and modify complex expressions
  • Benefit through lessons learned from Early Adopters of 6.6.3 and 6.7

Client Success Stories

Engaging Staff by Thinking Outside the Patient Safety Box

Meredith Pelty, Patient Safety Coordinator, Children's Hospital of Los Angeles

Aaron Clute, Patient Safety Coordinator, Children's Hospital of Los Angeles

Edahrline Salas, Patient Safety Program Manager, Children's Hospital of Los Angeles

Staff engagement is at the heart of patient safety development. To generate excitement for patient safety initiatives, Children's Hospital of Los Angeles (CHLA) has incorporated a maximum fun, maximum learning philosophy into activities targeting their pursuit for zero harm and the journey to become a High Reliability Organization. This presentation will highlight CHLA's activities which include Countdown to Zero Harm Ping Pong Tournament, Game of tHROnes Trivia Game, Safe and Sound Training Program, and much more. Learn about CHLA's RL journey using Risk as their event reporting system since 2011 to today. Through Risk, they have been able to track the impact of their engaging activities and have seen an increase in event reporting and near miss reporting, while also showing a decrease in high severity events.

Utilizing RL6 to develop a Workplace Violence program

Kevin O'Bryant, Data Analyst, Vanderbilt University and Medical Center

Vanderbilt University Medical Center has been working to develop an effective Workplace Violence program. A central element to this program's development has been RL6. From the creation of a new form in RL6, to how the incident data is utilized throughout the enterprise, find out what VUMC has done to build a Workplace Violence program.

Keeping Patients Safe in an Ever-Changing Health Care Environment

Ailish Wilkie, Director of Patient Safety and Risk Management, Atrius Health

Medical malpractice data shows that the number of claims originating from the ambulatory setting are growing at a faster rate than claims involving care provided in the inpatient setting. Pair this with the complexity of providing care to patients across multiple locations, the identification and investigation of safety opportunities can be challenging. Atrius Health has developed a robust patient safety & risk management program that evaluates potential risks and safety concerns within this ever changing environment. Systems were developed to capture safety events occurring in each of these settings as well as a comprehensive review process to develop improvement solutions to help mitigate future risk. It is felt that the development of these systems will significantly contribute to improving overall patient safety, and over time will lead to a reduction in malpractice claims.

Developing Privacy Forms: Because We Care, We're System Aware

Gloria Willis, Corporate Clinical Claims Analyst, Novant Health

Beverly Groseclose, Risk Management Data Coordinator, Novant Health

Our organization has been on a journey to bring RL and risk reporting to the forefront. On our journey we have identified areas that could benefit from electronic reporting. As an organization we take privacy very seriously and we have identified an opportunity to work with our Privacy Team and make it easier than ever for frontline staff to report a potential privacy breach. We have worked with RL Solutions to develop a privacy form to report Privacy events. The form allows for anonymous reporting and gives our Privacy Team a section to document their investigation, legal and regulatory requirements, and mitigating actions. This will also allow the Privacy Team to streamline their workflow as well as track and trend events for possible improvements.

Easy as PIE

Jo-Ann Latham, Patient Experience Advisor, Sunnybrook Health Sciences Centre

Liane Chornobay, Patient Experience Advisor, Sunnybrook Health Sciences Centre

Sunnybrook's Office of the Patient Experience worked together with front-line staff and patients to help ease the impact of the hospital's continually high occupancy pressures. Learn how listening to our patients actually helped the staff too.



Is there a fee associated with attending?

No -- the event is completely complimentary!

How many people can come from my organization?

The more the merrier! Forward this along to your colleagues and friends – we'd love for everyone to join.

Is there a group rate for the hotels?

Yes! If you're coming in from out of town, or just want to stay close to all the action, we've secured a special rate for you at each of our locations. Want to take advantage of it? All you need to do is call the hotel and mention "RL Connections" when you book your reservation.

Los Angeles

Sheraton Grand Los Angeles: $199/night (plus applicable taxes)


The Westin Convention Center Pittsburgh Hotel: $169/night (plus applicable taxes)


Sheraton Boston Hotel: $199/night (plus applicable taxes)

Chapel Hill

The Siena Hotel: $179/night (plus applicable taxes)

Where will the presentations be shared?

All presentations will be posted in the RL Connections group on HUB. If you don't already have an account, you can request a login at hub.rlsolutions.com/register.