Gain better patient insight

Patient Feedback

You're committed to improving patient experiences and we’re dedicated to helping you

Feedback Collage

Every complaint is an opportunity to improve your hospital's overall patient experience. More feedback means more information for Patient Advocates – and more chances to improve your patient satisfaction scores. Use RL's patient feedback software to capture, organize and learn about what's working at your hospital—and what isn't—by analyzing feedback collected from patients, staff and visitors.

RL6:Feedback puts patients first

Capture complaints and compliments with simple web forms that let anyone easily enter feedback: patients, staff and even anonymous submitters.

Integrate your website to capture patient feedback directly, so that you can kick-start your service recovery quicker

Spot trends, identify areas for improvement and properly allocate resources

Manage your patient complaints using a centralized or decentralized feedback approach

Search files, patient data and more using RL6's full-text search capabilities to find exactly what you’re looking for quickly

By giving you the tools to manage your grievance process

Stop wasting time on paperwork. RL6 has automated form letters that let staff communicate with patients and close the feedback loop.

And promote service recovery

Keep your executives and staff up-to-date on patient trends with reports that let you drill down to specific details.

"The front-line staff find it very easy to use, very user-friendly. They can get right into the system using their Henry Ford employee login; it makes it easy because they don't need a different password."

Vanessa Mona
Manager Customer Experience
Henry Ford Health System

Best yet, RL6:Feedback has been designed to be taken on the go

Free yourself from your desk! View mobile-friendly versions of feedback files on your tablet or smartphone.

And with integration in mind

Because Feedback integrates with the RL6 product suite, your entire hospital benefits when they work together.

Peer Review

Peer Review

Start a peer review from a Feedback file with just one click.

Risk Management


Share data between Feedback and Risk to better manage your grievance process.

Book a demo

Schedule an RL demo to discuss your specific needs.


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