Press Release

Ochsner Medical Center Standardizes on RL Solutions to Enhance Patient Safety and Quality

Ochsner is utilizing Risk MonitorPro, Feedback MonitorPro and Claims MonitorPro for workflow, robust analysis and more

Cambridge, MA, September 16th, 2008 - RL Solutions, the leading provider of healthcare quality and safety software, announced today that Ochsner Medical Center has selected RL Solutions for its patient safety, quality, claims and reporting initiatives.

Ranked as a “Best” Hospital by U.S. News and WoRLd Report in 2007, Ochsner is utilizing Risk MonitorPro (RMPro®), Feedback MonitorPro (FMPro®) and Claims MonitorPro (CMPro®) for workflow, robust analysis, as well as, departmental and executive reporting as a cornerstone of its continued efforts to enhance the overall quality of patient care. These systems are assisting Ochsner in a number of projects, including employee relations, claims management, compliance, and patient advocacy.  

“Our recent expansion in Louisiana has facilitated a need to have more coordinated control of how we track our quality related events”, said Donna Saxton, Vice President, Quality and Safety, Ochsner Health System. “The improved visibility we have achieved with RL Solutions, particularly around our compliance and employee relations initiatives, has allowed us to focus our efforts on improvement and ultimately enhance the patient experience.”

“Ochsner takes patient safety very seriously, which is evident in the patient satisfaction surveys that are conducted on-site on a continual basis,” said Sanjay Malaviya, President & CEO, RL Solutions. “The high patient satisfaction scores that Ochsner receives are a clear indicator that they are providing excellent care. We are truly excited that Ochsner sees the value in a solution like ours to further improve patient safety and quality of care, and hope that our partnership will help to further their success.”

About Ochsner Health System
Ochsner Health System is a non-profit, academic, multi-specialty, healthcare delivery system dedicated to patient care, research and education. The system includes seven hospitals and over 35 health centers located throughout Southeast Louisiana. Ochsner employs over 600 physicians in 80 medical specialties and subspecialties and over 300 clinical research trials annually. Ochsner was ranked one of the "Best Places to Work" by New Orleans City Business in 2005, 2006 and 2007 and received the Consumer Choice for Healthcare in New Orleans for 12 consecutive years. Ochsner was ranked as "Best" Hospital by U.S. News and World Report in 2007. Ochsner has over 10,000 employees system-wide. For more information, visit

About RL Solutions 
RL Solutions provides proven risk management, patient feedback, claims and infection control software to help healthcare organizations improve patient safety and healthcare quality. RL Solutions brings together innovative technologies, stellar client service and a broad ecosystem of partners to give its 600 clients a complete safety and quality solution. With products that are easy to use and easy to implement, RL Solutions is a world leader in the healthcare market. For more information, visit 

Contact Information:
Mike Etzinger
Director, Marketing
416-410-8456 ext. 315

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