Press Release

RL Solutions Launches Mobile App for Submitting Incident and Patient Feedback Reports

RL6:Mobile will allow all hospital staff to submit patient feedback or incident reports directly from their mobile devices.

RL6:Mobile will allow all hospital staff to participate in patient safety by making it easier than ever to submit patient feedback or incident reports directly from their mobile devices

TORONTO, Aug. 28, 2013—RL Solutions, creators of innovative and easy-to-use healthcare quality and safety software, announced today the general availability of its new incident and patient feedback reporting app, RL6:Mobile. Healthcare organizations that want to increase the quantity of safety reports being submitted, as well as those who want to ingrain a culture of safety, will look to leverage the app. RL6:Mobile compliments the functionality already found in RL6, which has been exclusively endorsed by the American Hospital Association for incident management reporting.

RL6:Mobile allows hospital staff to submit patient feedback and incidents at the point of occurrence using their smartphone or tablet. The app leverages the features found in today's mobile devices, to allow users to quickly type the details of an event, capture photos with the camera, or record information with the built-in voice recorder. Once an incident is submitted, it is sent directly to RL6:Risk and/or RL6:Feedback, where it can enter normal hospital workflows set up by the RL Solutions system administrator.

With RL6:Mobile, organizations now have the potential to engage all staff in patient safety, and can expect to find additional insights into areas that may have been previously missed through traditional event reporting. In addition, RL6:Mobile is ideal for staff who are not normally close to a workstation, such as home health workers or rounding physicians. "The beauty of RL6:Mobile is that it allows all hospital staff another, easier way, to participate in making the hospital safer," said Lucy Feng, Mobile Product Manager at RL Solutions. "It is designed to engage the busiest physicians and frontline staff in reporting the type of events they would otherwise put off submitting, or not submit at all."

Key features and benefits of RL6:Mobile

  • Extremely intuitive and easy-to-use interface to make submission as fast and as simple as possible
  • Users can track their submissions to ensure that action is being taken to rectify the situation
  • Attach photos or audio files to add additional context to the information being submitted
  • Significantly increases the quantity of event reporting
  • Reduces the time front-line staff spend entering an event
  • Complete flexibility: Events can be submitted anywhere and by any employee

"The growth in the use of mobile devices has lead to a shift in how healthcare workers interact with technology", added Sanjay Malaviya, President & CEO, RL Solutions. "We feel that patient feedback and incident reporting on a mobile device just makes sense, and are confident that organizations will leverage RL6:Mobile for their patient safety efforts."

RL6:Mobile is available today for Apple devices, including iPhone® and iPad®, and in Q1 2014 for Android devices. RL6:Mobile can be downloaded directly from the Apple App store.

For more information, visit

About RL Solutions
RL Solutions designs innovative healthcare software for patient feedback, incident reporting & risk management, infection surveillance and claims management. At RL Solutions, nurturing long-lasting relationships with our clients is what we do best. RL Solutions has over 1,300 clients, including healthcare networks, hospitals, long-term care facilities and more. RL Solutions is a global company with offices in Canada, the United States, Australia and the UK. For more information, visit or follow @rlsolutions on Twitter.

Contact Information:
Mike Etzinger
Director of Marketing, RL Solutions
416-410-8456 ext. 315 

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